Terms of warranty

Metrel warrants to the original product purchaser that each product it manufactures will be free from defects in material and workmanship which might considerably reduce their value or usability within a period of 2 years from the date of purchase only when product is handled with care and the operating instructions are observed.

Metrel's warranty does not apply to fuses, fusible resistors, spark gaps, lamps, batteries and accumulators, connecting cables, crocodile clips and other passive consumable accessories, memory cards and software supplied.

During the period of warranty, Metrel agree to repair faulty parts or replace them with new parts or parts as new (with the same usability and life as new parts) according to their choice. Each component and product replaced in accordance with this warranty becomes the property of Metrel.

Metrel reject any (further) claims under warranty when any product, in Metrel's opinion, has been misused, altered, neglected, improperly stored and transported or damaged due to natural wear and tear, damaged by accident or abnormal conditions of operation or handling.

Any repair during the warranty period can only be carried out by an authorized Metrel service.

Metrel recommends that all repairs regardless of the warranty period are carried out by an authorized Metrel service, which guarantees 3 months of trouble-free operation of the replaced components after the fault has been rectified.

Products to be returned must have a Return Authorization Number (RMA) given by Metrel and a brief description of the problems encountered and the date of purchase.

Warranty does not apply to damage caused in unprofessional servicing not authorized by Metrel.